San Ramon, CA (June 30, 2025) - Flat Branch Home Loans is proud to announce its recognition as a Top 10 Mortgage Company in the Large Division for 2024 for Top Performers in Customer Satisfaction by Experience.com, a leading platform in reputation and customer experience management.
This prestigious national award recognizes mortgage companies that consistently deliver exceptional service across large volumes of verified customer interactions. Rankings are determined using Experience.com’s proprietary algorithm, which evaluates three key metrics: review volume, survey completion rate, and average star rating. Flat Branch’s placement in the Top 10 reflects its commitment to transparency, responsiveness, and long-term client satisfaction in a highly competitive market.
In addition to the company wide acknowledgement, Flat Branch is extremely proud to recognize 10 loan officers that made the top 500 on the list of Top Performers in Customer Satisfaction for 2024:
- Amy Luebbering
- Dennis Tate
- Caroline Groves
- Joshua Duda
- Lori Hines
- Ryan Haskell
- Ross Woods
- Tom Stone
- Traci Everman
- Travis McGuire
According to Experience.com, the average review score for the Top 10 companies was 4.94 stars with an average of 229 verified reviews and a 53.7% survey completion rate, underscoring the focus on long-term client satisfaction and reputation management.
As a company rooted in community values, Flat Branch Home Loans continues to prioritize people over process - using real feedback to drive improvement, inspire connections, and build lasting trust in every home financing journey.
To learn more about this award, visit: https://try.experience.com/resources/2024-top-performers-results/
