Our New Application

Posted on September 9, 2009

With our new website design comes a new and improved application.  Unfortunately with any new technology that is introduced, it is common for kinks to pop up here and there.  Anyone that is on this site to apply please read below before applying.  If you are a first time visitor you must setup a Client Login.  This is made up of your email address and a password of your choice.  After doing this you can work your way through the various steps of the application.  When you are finished you simply click the loan officer you intend your application to go to and then click submit.  We will be emailed securely that we have received an application and then we can log in to get it.  Everything is done to make sure your information stays secure.  If for any reason during the application you get sidetracked, you can log off and log back in later to complete the application.  This is a handy feature as well. 

The kink we have been experiencing thus far is in step 2.  For some reason the application is very sensitive to your email address.  If you receive an error that states "duplicate email" then you can try to backup to step 1 and then alter your email address and then try to move forward.  If you do this just be sure to make a comment in the comment box that this was done and list your email there as well as make sure you phone numbers are accurate.  I apologize for the inconvenience of this temporary workaround, but I wanted to at least make mention of it.  You can of course always contact us via phone to apply.  This glitch should be cleared up soon and I will post another note once it is done. 

If you happen to run into any other glitches please email info@flatbranchhomeloans.com.  We would greatly appreciate your feedback since it is very tough to fix minor glitches without solid input on what the system is doing.

Thanks so much!

Flat Branch Home Loans, Inc.